How long will it take to process my order?
Here at E and J Winter our time is split between trade shows and the workshop, when in the workshop we aim to process your order within 48 hours where ever possible. Whilst away there may be a delay in getting your order processed. We will advise you of this as soon as we can.

Do you have a minimum order?
Here at E and J Winter we do not have a minimum order valve and will gladly process your order no matter how big or small. We do however only send parcels with a tracking number and Postage for this service starts at $11.95. 

How will you send my order?

Orders are usually sent via Australia Post using Australia post satchels, however for larger items or where more economical we will use a courier service. Postage prices and options are shown in the checkout for your selection for parcels under 5kg. Parcels more than 5kg will be quoted individually - this does not mean its free.

Please note that delivery time frames should be used as a guide only. 
International Orders

Unfortunately we are unable to calculate postage at the checkout for international orders (except New Zealand) and we will email you with the postage costs.

I require longer lengths of material than the sizes listed?
If you require materials either cut to length or a longer size than the sizes on the website please phone or email us and we would be only to happy to assist you. We generally do not charge a cutting fee unless there are several cuts required, you will be advised prior to any cutting charge.

Engineering Advice

We don’t provide engineering advice or design services. The information we provide in relation to the products we sell is limited to the characteristics of the product and not general engineering information such as properties of the materials, how to machine items or determining fits, etc. 

For Example:

  • We can tell you that a product is made from Cast Iron but we can’t tell you whether Cast Iron is suitable for your application.
  • We can usually tell you the tolerances of an item but we can’t suggest what type of fit you need to use in your application.
  • We can advise you of any relevant standards to which a product is manufactured, but we can’t help you to obtain copies of, or interpret the standards.
  • We can advise you of listed dimensions but we can’t advise you of how to calculate related dimensions.

We will gladly help you where ever possible within our capabilities. 

What types of payment do you accept?
At E and J Winter we accept Credit Card, Direct Deposit, PayPal and Cash (for calling customers and trade shows, please do not send cash in the mail).

Can I pick my order up?
Pick up's can be arranged by appointment only, please feel free to give us a call to discuss your options.