How long will it take to process my order?
Here at E and J Winter our time is split between trade shows and the workshop, when in the workshop we aim to process your order within 48 hours where ever possible. Whilst away there may be a delay in getting your order processed. We will advise you of this as soon as we can.

Do you have a minimum order?
We do not have a minimum order and will gladly process any order no matter how big or small. We do however have a minimum postage and packaging charge of $4.95 per order.

How will you send my order?
Orders are usually sent via Australia Post using express post satchels, however for larger items or where more economical we will use a courier service. For small items under $50 that can be sent as a letter with Ausralia Post we will send it with no tracking and at the customers risk.
Please note that delivery timeframes should be used as a guide only. 

I require longer lengths of material than the sizes listed?
If you require materials either cut to length or a longer size than the sizes on the website please phone or email us and we would be only to happy to assist you. We generally do not charge a cutting fee unless there are several cuts required, you will be advised prior to any cutting charge.

What types of payment do you accept?
At E and J Winter we accept Credit Card, Direct Deposit, PayPal and Cash (for calling customers and trade shows, please do not send cash in the mail).

Can I pick my order up?
Pick up's can be arranged by appointment only, please feel free to give us a call to discuss your options.